Terms and Conditions

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Terms and Conditions – MyMech.co.uk Limited  

Last updated: 01/04/2026

These Terms and Conditions ("Terms") apply to all services provided by MyMech.co.uk Limited ("we", "us", "our") to any customer ("you").

By booking, requesting a quote, or accepting our services, you agree to these Terms.

1. Pricing & Charges

Our standard pricing structure is as follows:

- Labour rate: £90 per hour + VAT

- Minimum charge: 1 hour labour unless otherwise agreed in writing

- Call-out charge: £1 per mile from our base location

- First hour of labour may be included in call-out/diagnostic time and may be credited against an accepted quote at our discretion

We reserve the right to:

- Offer fixed-price quotations for certain jobs at our discretion  

- Charge additional labour or parts if further work is required beyond initial assessment  

- Apply profit margin to parts, consumables, and fluids supplied by us  

All prices will be communicated before additional chargeable work is carried out where reasonably possible.

2. Work Conditions

We primarily operate on private property. However, we may carry out work roadside or in other locations where safe and appropriate, particularly in emergency situations.

We reserve the right to refuse or postpone work if conditions are unsafe, impractical, or unsuitable.

In certain weather conditions (including extreme weather), we may reschedule or cancel appointments for safety reasons.

Due to the nature of mechanical work:

- Components such as bolts, fixings, and parts may seize or break due to age and condition  

- While reasonable care will always be taken, we are not liable for damage caused by pre-existing wear or corrosion  

- In such cases, additional repair work or third-party workshop involvement may be required

3. Parts

We may supply OEM or aftermarket parts and may offer customers a choice depending on availability and suitability.

- Parts supplied by us may include warranty coverage as part of labour warranty (see Section 4)  

- We may fit customer-supplied or used parts upon request, however these are fitted without warranty  

4. Warranty

We provide a 6-month labour warranty unless otherwise stated in writing.

This warranty:

- Applies only to work and parts supplied by us  

- Is void if customer-supplied parts are used unless expressly agreed otherwise  

- Does not cover pre-existing, unrelated, or developing faults  

Warranty does not apply where issues arise due to:

- Related or connected system failures  

- Incomplete system repairs (e.g. replacing brake pads without associated worn discs or callipers where necessary)  

- Failure of other components not directly replaced or repaired  

5. Bookings & Cancellations

We require 24 hours’ notice for cancellations or rescheduling where possible.

We reserve the right to charge:

- Cancellation fees for late notice  

- Call-out or labour charges for missed appointments or no-shows  

- Rebooking fees where access to the vehicle is not possible upon arrival  

6. Payments

Payment is due immediately upon completion of work unless otherwise agreed in writing prior to commencement.

We reserve the right to:

- Require full or partial payment in advance  

- Charge interest or late payment fees on overdue balances  

- Refuse release or further work on a vehicle until full payment is received  

- Charge storage fees for vehicles left unpaid or uncollected  

Any agreed payment plans must be confirmed in writing by both parties.

7. Travel & Area

We primarily cover Kent.

Additional travel charges may apply for work outside our standard operating area.

8. Diagnostics

Vehicle diagnostics are based on symptoms, testing, and available information at the time.

We cannot guarantee:

- Identification of all faults during initial inspection  

- That all related issues will be discovered before work begins  

Further faults may become apparent once repairs are carried out or systems are disturbed.

9. Liability

To the fullest extent permitted by law:

- Our liability is limited to the value of the services provided  

- We are not liable for pre-existing faults, wear, or failure of unrelated components  

- We are not liable for loss of use of the vehicle, loss of earnings, or indirect losses  

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

10. Customer Conduct & Right to Refuse Work

We reserve the right to refuse, suspend, or terminate work if:

- The working environment is unsafe  

- The customer behaves in an abusive, aggressive, or unreasonable manner  

- The vehicle condition does not match the description provided  

11. Media & Documentation

We may take photographs or videos of vehicles and work carried out for:

- Internal records  

- Customer reference  

- Training and quality control  

- Marketing and social media purposes  

Where used publicly, identifiable details (including faces or number plates where requested) can be blurred upon request.

12. Incomplete or Aborted Work

Where work cannot be completed due to:

- Vehicle condition  

- Safety concerns  

- Customer decision not to proceed  

- Discovery of additional required repairs  

We reserve the right to charge for:

- Time spent  

- Diagnostic work  

- Parts already supplied or ordered  

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact

MyMech.co.uk Limited  

Broadview Farm, ME7 3NH  

Email: support@mymech.co.uk  

Phone: 0800 772 3774